Return Policy

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

 

We do NOT exchange items that have been painted by customer

 

We do not pay for return shipping for an exchange nor for the shipping charges for the requested exchanged item.
Customer must pay shipping to receive exchange item.
The shipping charges if paid by the customer are not refunded if item has been shipped.

Custom and special finish orders are non-returnable or refundable. All other items are returnable up to 30 days from the invoice date with a restocking fee of 15% with no credit for shipping charges.

The item returned for exchange must be in the same condition as it was when it was shipped


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

I don't accept cancellations

But please contact me if you have any problems with your order.

To be eligible for a return, your item must be in the same condition that you received it unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@registersandhardware.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@registersandhardware.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders

Unfortunately, we cannot accept returns on sale items or gift cards.